We will begin marketing your property upon a fully executed management agreement, or the 30-day written notice given by the tenant who is vacating the property.

We will advertise your property several ways, including:

1. Our Website

2. Network of National rental websites, including Google, Zillow, Realtor.com, and many

others.

3. A property sign placed in front of your home.

4. CTAR Multiple Listing Service

Our Management team will contact you weekly to discuss activity, market conditions, and advertising results. We may also call you with questions about accepting certain types of pets, or other offers from prospective tenants. You will also receive email notifications from us when we have showings scheduled for your property.

Nearly 70% of all renters have some kind of pet. We recommend advertising your property as “Pets Negotiable”. During the application process, we will know the age, size, or breed of the pets they might have. You, the owner, will always have the final say.

Non-smoking:

All our properties are "Non-Smoking" properties and we include this in our leases. This rule protects your property from the damage that can be caused by smoke.

Children:

Familial status is protected under Federal Fair Housing laws. We do not discriminate against families, or any other protected class.

We have an extensive application process that includes screening credit, criminal background, employment/income, and employment verification. Placing qualified tenants in your property is one of the most important jobs we do as your property manager. If an owner encounters a situation where they need to rent to someone that we do not approve, we may choose to return the property to the owner for management.

All tenants are required to give us the 1st month’s rent at lease signing along with any applicable pet fees. Before we turn over the keys, a tenant will pay a security deposit.

Owners should maintain all utilities in the property until advised otherwise by the property manager. Failure to do this could result in additional fees to the owner for utility hook-up evaluations. Tenants are expected to set up utilities in their name within 3 days of the date of occupancy of the property.

If rent payments are not received in our office by the 5th, we will send a letter to the tenant advising them of their delinquency. If we are not successful in collecting rents immediately through our contact with the tenant, we will notify you and take steps to secure the rent and/or file eviction proceedings.

When a tenant breaks the lease prior to its expiration the tenant is responsible for paying rent until a new tenant can be found. Associated leasing and marketing fees are also the responsibility of the tenant.

We will process owner payments every Friday (for any late rents collected). If either of these dates fall on a holiday, they will be processed the next business day.

Owners sign up for direct deposit as this is the quickest way to receive monthly payments.

All owners are advised to contact their insurance agent to determine if any change in coverage is warranted. Tenants are advised that the owners insurance does not protect their personal belongings and we recommend that tenants obtain a renters insurance policy.

Our Emergency Repair line is covered by someone on our staff at all times. When an emergency call is received, we will determine the severity of the problem and dispatch the needed service. Owners will be advised of the situation upon our return to the office.

We define an emergency as a fire, flood or any dangerous, hazardous situation.

Prior to having any tenants move in and when onboarding a new property, we do a 3rd party, independent property inspection service, to inspect and document the property condition. Once the tenant is ready to move in, we will then have our lead property manager walk through and inspect the property with the tenant. The tenant signs off on the report to accept the property as documented before keys are delivered.

Tenants may submit non-emergency service requests through our website. We access the request to make sure a contractor is necessary before sending the contractor to the property. We notify you of the reported issue at the same time. If the contractor can make the repair within our spending authority, the work is done and you’ll see the charge on your Owner Statement. If the repair exceeds our spending authority, we contact you to review the details and proceed from there.